LIST OF SUB-PROCESSORS (NON-PRODUCTION DATA)
Duco may engage sub-processors which are authorised to process client production data in the Duco platform. These sub-processors are disclosed directly to each client in its agreement with Duco.
Additionally, the following third party business tools are authorised for internal use by Duco, and may be used to service client accounts globally, but have no access to client production data:
Google LLC
Global Headquarters: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States
European Headquarters: Gordon House, Barrow St, Dublin 4, Ireland
Asia- Pacific Headquarters: 70 Pasir Panjang Road, #03-71, Mapletree Business City, Singapore 117371
Purpose: Company-wide use of G Suite, a suite of cloud computing, productivity and collaboration tools
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
Salesforce.com Inc
Global Headquarters: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 4105
Asia- Pacific Headquarters: 5 Temasek Boulevard, #13-01, Suntec Tower 5, Singapore, 038985
Purpose: End to end customer relationship management
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
Oracle Corporation
Global Headquarters: 500 Oracle Parkway, Redwood Shores, CA 94065, United States
UK Headquarters: Oracle Parkway, Thames Valley Park (TVP), Reading, Berkshire, RG6 1RA, United Kingdom
Purpose: The Oracle Netsuite application is used for financial accounting, tracking and reporting
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
Hubspot Inc
Global Headquarters: 25 First Street, 2nd Floor, Cambridge, MA 02141, United States
European Headquarters: Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland
Asia- Pacific Headquarters: 60 Anson Road, Mapletree Anson, #10-03, Singapore 079914
Purpose: Tracking of inbound marketing and customer service activities
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
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Mailchimp (trading name of Rocket Science Group LLC)
675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, United States
Purpose: Customer communications and marketing platform
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
Groove Labs Inc
333 Bryant Street, #230, San Francisco, California 94107, United States
Purpose: Sales engagement platform
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
Zendesk Inc
1019 Market St, San Francisco, CA 94103, United States
Purpose: Sales and customer service relationship management software
Data Access:
| Client production data | ✕ |
| Client name and contact details | ✓ |
| Other client personal data | ✕ |
From time to time, Duco may add or remove sub-processors it uses. Duco shall notify clients of any updates to the sub-processors it uses in accordance with the terms of its agreement with the client.
Prior to engaging any sub-processor, Duco performs due diligence to evaluate the privacy, security and confidentiality practices, and enters into an agreement implementing the applicable obligations.