The thousands of operations works that exist in most large capital markets firms exist to make up for the shortfalls of legacy technology. Those systems can’t cope with the five core data challenges in the industry, resulting in automation gaps in your tech stack.
Workers therefore have to play the role of the ‘Human API’, creating connections between systems where the automation stops. Instead of performing valuable activities for the business, they have to manually extract, check and re-enter data. They perform tedious and repetitive tasks day-in, day-out.
It’s not a rewarding role and ‘Human APIs’ are a costly and inflexible solution to the problem. But under a legacy model it’s absolutely vital in order to keep the operating model… well, operating.
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TRANSFORMING OPERATIONS