16 December 2025, London - Duco, a leading SaaS provider of AI-powered operational data automation, has announced a strategic collaboration with Phoenix Group, one of the UK’s largest long-term savings and retirement businesses, to modernise reconciliation infrastructure, empower operational teams, and scale efficiently across its Asset Management division.
The project will create a unified, cloud-based environment for reconciling investment and accounting records across 20 administrators and multiple asset classes. By simplifying these critical workflows, Phoenix aims to strengthen controls, reduce manual intervention, and give its teams greater ownership of daily operations.
Philip Shaw, Asset Management COO of Phoenix Group, said: “Bringing our reconciliation infrastructure to the cloud is a key part of our operational strategy. With Duco, we can manage change more quickly, reduce reliance on IT support, and establish a consistent model for how data is reconciled across the business.”
“The relationship with Duco has been open and collaborative from the start,” added Shaw. “We value the team’s understanding of our environment and their commitment to helping us build a system that supports future growth.”
The initial phase will focus on automating reconciliation between Investment Book of Record (IBOR) and Accounting Book of Record (ABOR) data, ensuring consistent, auditable controls and alignment with European Market Infrastructure Regulation (EMIR) standards.
Michael Chin, Chief Executive Officer of Duco, said: “Phoenix Group represents the kind of institution Duco was made for: complex operations, multiple data sources, and a clear drive for efficiency and control. We’re delighted to support them in building a reconciliation platform that’s fit for the next decade.”
About Phoenix Group
Phoenix Group is one of the UK’s largest long-term savings and retirement business with £295 billion of assets under administration.
As life expectancy continues to increase and the pension landscape continues to shift, we offer our 12 million customers a broad range of pensions, savings and life insurance products across our family of brands which include Standard Life, SunLife, Phoenix Life and ReAssure. Our vision is to help even more people on their journey to and through retirement, providing the right support at the right time.
We are a growing and sustainable business united by a common purpose – helping people secure a life of possibilities. This drives everything we do and means taking responsible and sustainable investment decisions, and using our presence and voice to drive forward change for the better, for our customers, our colleagues, and our wider community.
A FTSE 100 company, we also feature in the FTSE100 ESG Select Index series and we are playing an active role in helping to invest in a sustainable future. As part of this, we have committed to our operations being net zero carbon by 2025 and for our investment portfolios we have set an interim target of a 50% reduction in the carbon emission intensity of c£250bn by 2030, as we progress towards our portfolios being net zero carbon by 2050 or sooner. We have been recognised as a leading employer for many years. We are accredited as a Living Wage Employer, Living Pension Employer and as a Carer Positive Exemplary Employer for offering the best support to colleagues who are carers.
